Cancellation Policy

Appointment & Scheduling Policy

We kindly request 48 hours' notice.

Each appointment reserves dedicated time on our schedule. Advance notice gives us a fair opportunity to offer that time to another customer.

Cancellation Fees

Clear expectations for every appointment

There is no cancellation or rescheduling fee when notice is received at least 48 hours before the scheduled arrival time.

Large-Job Reservations

Move-in and move-out appointments

These cleanings often reserve most or all of a service day and can prevent us from accepting other work. A 50% reservation deposit may be required when the appointment is booked.

• ✦The deposit is applied to the final cleaning balance.
• ✦The deposit is refundable when cancellation is received at least 48 hours in advance.
• ✦The deposit becomes the cancellation fee when less than 48 hours' notice is provided.

Same-Day Cancellations & No Access

A same-day cancellation, no-show, lockout, or inability to enter the property is treated as a late cancellation. The applicable fee above will be charged.

Please make sure keys, gate codes, parking instructions, utilities, and property access are available at the scheduled time.

By scheduling an appointment with Simply Sierra Cleaning, the customer acknowledges and agrees to this cancellation policy. Fees are intended to help cover time reserved specifically for the customer and the income lost when that time cannot be filled.